Eden Gen Terms of Service

1. Who we are

Eden Gen (the "Service") is operated by Eden makers s.r.o., a company registered in the Czech Republic, ID No. (IČO) 24518344, VAT No. CZ24518344, registered office Plzeňská 3352/156, 150 00 Praha 5, Czech Republic, entered in the Commercial Register kept by the Municipal Court in Prague, file C 442608 ("Eden makers", "we", "us").

Contact: support@edengen.ai. Legal notices: legal@edengen.ai or the registered office.

2. What the Service does

2.1 Eden Gen lets you generate images, videos and audio with third-party AI models ("Models") through one web app, one REST API (including OpenAI-compatible endpoints) and one MCP server. For each request the Service shows a price before you run it, checks the routes available for the selected Model and runs the request on the best-value route that is ready.

2.2 There are two kinds of routes:

• Credit Routes. We buy access to the Model from an upstream provider (the Model's maker or an API reseller) and charge your prepaid Eden Gen balance. The provider that ran each request is recorded on that request. The providers we use are listed in the Subprocessor List.
• Bring Your Own Key ("BYOK") Routes. You save your own API key for a provider (for example Kling, Alibaba Model Studio, fal or Replicate). We send your request to that provider with your key. The provider bills you directly under your own contract with them.

2.3 Models, routes, prices and features change often because upstream providers change them. We may add, change or remove a Model or route at any time. Where a change materially reduces a paid feature you rely on, we will tell you in advance where reasonably possible.

2.4 The Service is a tool. We do not review, select or approve your prompts or outputs before generation, except for the automated safety checks in Section 9.

3. Accounts and workspaces

3.1 You sign up with your email address, which you confirm with a code or link we send to it. You then sign in with your password, with a one-time link sent to your email address (it works once and expires after 15 minutes) or, where offered, with your Google or Apple account. Sessions last up to 30 days and end earlier after 14 days without use.

3.2 Each account belongs to a workspace. A workspace has owners and producers. Owners manage billing, members, limits, API keys and invoices. You are responsible for everything done under your workspace, including by members you invite and by API keys you create.

3.3 You must give accurate billing information: your name, address, country and whether you buy as a business or as a private individual. Businesses also give the company details used for invoicing and VAT.

3.4 You may use Eden Gen as a private individual (a consumer) or for a business, trade or profession. Choose the right customer type in Billing. A company ID is not needed for private individuals. If you are a consumer, the mandatory rights the law gives you take precedence over anything in these Terms that conflicts with them, and Section 15 applies to you.

3.5 To meet upstream provider requirements we may ask you to verify your company (for example through the Czech ARES register or the EU VIES VAT check) or your identity before you can use some Credit Routes. Until verification is complete those routes may be unavailable.

3.6 You must keep sign-in links, sessions and API keys secret and tell us without delay if you suspect misuse.

4. Plans and prices

4.1 Prices are in US dollars. Each request is charged at the route price shown in the Service for the route that runs it, plus the fee of your plan. The route price is based on the upstream provider's published price as last recorded by us; where a provider publishes no price per second, per image or per character for a Model, the route price is the price we set for that route.

4.2 The price shown before a run is the price we charge for that run. If a run is rejected or fails on our side or the provider's side, we credit the full price back to your balance automatically.

4.3 Agency is provided under a separate Master Services Agreement and Order Form. Where they conflict with these Terms, the Agency documents prevail.

4.4 Prices exclude VAT and other taxes unless stated otherwise. See Section 8.

4.5 We may change plan fees with 30 days' notice. Route prices follow upstream providers' prices, which we do not control: a changed route price applies to new runs from the moment it appears in the Service.

5. Prepaid balance (credits)

5.1 Solo and Studio use a prepaid balance in US dollars. You top up by card through the payment provider shown at checkout (Stripe, or GoPay where it is offered), between USD 5 and USD 10,000 of credit per top-up, or by bank transfer where we offer it for your workspace. You can enable automatic card top-up below a threshold you choose.

5.1a You can pay a top-up in USD, EUR, GBP or CZK. The balance stays in US dollars. For a payment in another currency the credit amount is converted from US dollars at the latest daily exchange rate of the Czech National Bank available when you pay. VAT, where due, is added on top of the credit amount. The amount to pay, the VAT, the exchange rate and its date are shown before you pay.

5.2 Credits are a prepayment for Eden Gen services only. They are not money, are not a deposit, do not earn interest, and cannot be transferred between workspaces or exchanged for cash except as stated in Section 7.

5.3 Expiry. Each top-up expires 6 months after the date of purchase. Any part of that top-up not used by then is removed from the balance without compensation. Runs use the credit that expires first. We will remind workspace owners by email at least 14 days before credit expires. The expiry date of each top-up is shown in Billing.

5.4 Promotional credit: new workspaces start without credit. We may issue promo codes that add credit to a workspace. A code can be redeemed once per workspace, at sign-up or later in Billing, while it is valid and within its redemption limit. Promotional credit expires 6 months after it is added, is spent in the same order as other credit (the credit that expires first is used first), has no cash value, cannot be transferred, and may be withdrawn if we reasonably suspect multiple accounts or abuse.

5.5 Spending controls: owners can set project budgets, monthly limits per member and per API key, a confirmation threshold above which a run needs confirmation, and low-balance alerts. A single run is limited to USD 20 by default.

6. Payment

6.1 Card payments are processed by the payment provider shown at checkout (Stripe, or GoPay where it is offered). We do not store full card numbers. Stripe stores the payment method if you allow it, which is needed for automatic top-up.

6.2 Studio seat fees are billed monthly in advance through a Stripe subscription. Agency fees are invoiced monthly in arrears, payable within 14 days.

6.3 If a payment is refunded, reversed or disputed, the credit bought with it is removed from the balance, together with any related fee charged to us. If part of that credit was already spent, the workspace balance becomes negative by that amount. New runs are blocked until a top-up settles the amount, and the workspace cannot be closed while it owes money. We may also suspend the workspace until a dispute is resolved.

7. Refunds

7.1 Failed or rejected runs are credited back to your balance automatically (Section 4.2).

7.2 If you think a run was charged wrongly, contact support within 30 days. We will check the logs and credit the balance where the charge was wrong.

7.3 Credits added back under 7.1 or 7.2 return to your balance, not to your card. Their original expiry date stays the same.

7.4 Subject to Section 7.5 and, for consumers, Section 15, paid credits are non-refundable. Unused or expired credits are not paid out, including when you close your workspace or when we end it for your breach of these Terms or the AUP.

7.5 Exceptions: we refund unused, unexpired paid credits to the original payment method if (a) we stop the Service as a whole, (b) we terminate your workspace without cause under Section 14.2 with notice, or (c) the law requires a refund.

7.6 Seat fees already paid for a running month are not refunded when seats are removed during that month.

8. Invoices and taxes

8.1 The seller is Eden makers s.r.o., a Czech VAT payer. We issue tax documents according to Czech VAT law.

8.2 VAT treatment depends on where you are and whether you give a valid VAT ID:

• Customers in the Czech Republic: Czech VAT (currently 21 %).
• Business customers in another EU member state with a VAT ID valid in VIES: no Czech VAT, reverse charge applies.
• Private individuals in another EU member state: Czech VAT, or the VAT of your own member state once we declare such sales through the EU One Stop Shop. The rate that applies is shown before you pay.
• Business customers in another EU member state without a VAT ID confirmed in VIES: Czech VAT (currently 21 %).
• Customers outside the EU: no EU VAT; local taxes may apply and are your responsibility unless we are required to collect them.

8.3 A tax document for a top-up is issued in the currency you paid in. For customers in the Czech Republic, a tax document in a currency other than CZK also shows the amounts in CZK at the Czech National Bank exchange rate, as required by law.

8.4 Prepaid credit on Solo and Studio is treated as a single-purpose voucher. We issue a tax document when you buy credit (each top-up). Spending the credit does not create another tax document; Billing shows it as a usage statement. Agency receives one tax invoice per closed month.

9. Acceptable use and safety

9.1 You must follow the Eden Gen Acceptable Use Policy (AUP), which is part of these Terms, and the usage policies of the upstream provider of each Model you use. The AUP lists those provider policies.

9.2 Every prompt and uploaded image is checked automatically. Uploaded video and audio references are not scanned by us; the filters of the provider that runs the request apply to them. Blocked requests are logged for review. Content that sexualises minors leads to immediate suspension of the workspace. Repeated blocks (currently five within 24 hours) also suspend the workspace. Providers apply their own filters on top of ours. You can ask for a human review of a suspension.

9.3 Credit Routes are for generating content for your own business purposes and for your clients' projects. You must not use Credit Routes to operate a service that lets third parties generate content themselves (for example a public generation app or a resale API). BYOK Routes follow your own agreement with the provider.

9.4 Some providers require us to identify end users. We pass a pseudonymous identifier per member to such providers and keep a record linking it to your account so we can answer provider safety inquiries.

9.5 We may suspend a member, an API key, a workspace or a route at once where needed to stop a breach of the AUP, a security risk, a legal requirement, or a provider demand. We will tell you the reason unless the law or a provider safety process prevents it.

10. Your content and outputs

10.1 "Inputs" are prompts, reference images, video and audio references and other material you send. "Outputs" are the images, videos and audio generated for you.

10.2 You keep whatever rights you have in Inputs. You give us a non-exclusive licence to host, process and send Inputs and Outputs to the selected provider and to store and deliver Outputs to you, only as needed to run the Service.

10.3 As between you and us, Outputs belong to you, subject to the upstream provider's terms and to third-party rights. We do not promise that Outputs are original, unique or protected by copyright, or that they do not infringe third-party rights. Similar Outputs may be generated for other users.

10.4 You must have all rights and consents needed for your Inputs, including for the likeness of real people.

10.5 Training: we do not use your Inputs or Outputs to train AI models. Upstream providers process them under their own API terms, which govern whether and how they may use that data. We give no promise about provider practices beyond those terms.

10.6 Retention. Eden Gen is a generation tool, not an archive.

• Outputs and uploaded Inputs are stored for 60 days from creation and then deleted automatically. You can delete them earlier at any time.
• Download links returned by the API, MCP server and webhooks are valid for 24 hours. A fresh link can be requested while the file is still stored.
• Agency customers may agree a different period in their Order Form.
• When a workspace is closed, its files are deleted within 30 days. Deleted files may remain in encrypted backups for up to 30 further days.
• Download what you need to keep. Deleted files cannot be restored.
• This section covers files. Prompts and the record of each run stay while the workspace exists. How long we keep other records, such as moderation records, request logs and invoices, is set out in Section 6 of the Privacy Policy.

11. AI transparency and labelling

11.1 Outputs are generated by AI. Where the upstream provider embeds a watermark or provenance metadata (for example C2PA content credentials or SynthID), we do not remove it, and you must not remove or alter it.

11.2 Where the law requires it, including Article 50 of the EU AI Act, you must disclose that content you publish is AI-generated or manipulated, in particular deep fakes of real people, places or events.

12. API, MCP and integrations

12.1 API keys and OAuth grants for MCP clients act for your workspace. Each OAuth grant is limited to the project and the monthly cap you approve. Rate limits and per-key limits apply.

12.2 BYOK keys are stored encrypted (AES-256-GCM) and decrypted only by the job worker when a request uses them. You remain responsible for your contract with that provider, including its fees and usage policies.

12.3 Webhooks you configure are signed. You are responsible for the security of your endpoints.

13. Warranties and liability

13.1 The Service is provided "as is" and "as available". Upstream Models are outside our control and may be slow, change behaviour, refuse requests or be unavailable. We do not promise any availability level under these Terms. Service level targets for Agency apply only under the Agency documents.

13.2 To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, lost data or loss caused by upstream providers, and our total liability under these Terms in any 12 months is limited to the amounts you paid us in the 12 months before the event that gave rise to the claim.

13.3 Nothing in these Terms limits liability that cannot be limited by law, including for intentional harm or gross negligence, and for harm to a person's life, body or health.

13.4 You will compensate us for third-party claims caused by your Inputs, your use of Outputs or your breach of the AUP.

14. Term and termination

14.1 You can close your workspace in Settings or by contacting support once nothing is outstanding. A workspace cannot be closed while it owes money (Section 6.3), has an unpaid invoice, has an active Studio seat subscription or has runs still in progress. Agency workspaces are closed through support after the final invoice. Unused credits are forfeited (Section 7.4).

14.1a Each person can delete their own account in Settings. This removes them from every workspace they belong to. The only owner of a workspace must first close it or hand it over to another owner.

14.2 We may terminate these Terms with 30 days' notice, or at once for serious or repeated breach, non-payment, or where a provider or the law forces us to stop.

14.3 If we stop the Service as a whole, we will refund unused, unexpired paid credits (Section 7.5).

15. Consumers

15.1 This Section applies only if you are a consumer: a private individual who buys outside a business, trade or profession. Sections 13.2 and 13.4 apply to consumers only as far as the law allows.

15.2 Right of withdrawal. You may withdraw from a purchase of credit within 14 days of the purchase without giving a reason, by writing to support@edengen.ai. We refund the unused part of that purchase to the original payment method within 14 days of your notice.

15.3 Immediate supply. When you buy credit you ask us, by ticking the box at checkout, to make the credit available at once. Each run is digital content supplied at your request before the withdrawal period ends. By starting a run you agree that it is performed immediately, and you acknowledge that credit already used for delivered runs can no longer be refunded under the right of withdrawal. We confirm this with the receipt for your purchase.

15.4 Section 5.3 (expiry) and Section 7.4 do not take away any right the law gives you as a consumer, including your rights where digital content is not in conformity with the contract.

15.5 Complaints and out-of-court disputes. Write to support@edengen.ai first. If we do not resolve your complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), which handles out-of-court consumer disputes for sellers established in the Czech Republic. Section 17.2 does not stop you from suing in the courts of the country where you live where the law gives you that right.

16. Changes to these Terms

We may change these Terms. We will give 30 days' notice of material changes by email or in the app. Continuing to use the Service after the effective date means you accept the change. If you do not agree, you can close the workspace before that date.

17. Governing law and disputes

17.1 These Terms are governed by Czech law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

17.2 Disputes are decided by the competent Czech court with local jurisdiction for Prague.

17.3 If a provision is invalid, the rest remains in force. These Terms are written in English. If we provide a translation, the English version prevails.