Eden Gen Acceptable Use Policy

1. Why this policy exists

Eden Gen sends your requests to third-party AI providers. Each of them has its own rules, and we have agreed to pass those rules on to you. This policy combines them. If a provider's own policy is stricter than this policy for a Model you use, the provider's policy applies.

Provider policies that apply, depending on the route:

• OpenAI Usage Policies (gpt-image routes, and OpenAI moderation that checks prompts).
• Google Generative AI Prohibited Use Policy and Google Cloud Acceptable Use Policy (Vertex AI and Gemini routes).
• BytePlus ModelArk service terms and BytePlus Platform Customer Rules (Seedance and Seedream routes on BytePlus).
• For every other route: the terms and usage policy of the provider that runs it, as listed in the Subprocessor List, or for BYOK Routes the provider whose key you use.

2. Content you must not create, upload or request

1. Any sexual or sexualised content involving minors, or content that could be read as such. This leads to immediate suspension and, where the law requires, a report to authorities.
2. Sexually explicit content, nudity of real people, and "undressing" or "nudify" edits of any person.
3. Depictions of a real, identifiable person (including their face, body or voice) unless you hold that person's documented consent for the specific use, and in any case depictions that are defamatory, harassing, sexual or misleading. You must be able to show the consent to us on request.
4. Content that impersonates a person, organisation or brand to deceive, including fake endorsements, fake news footage and political disinformation, or that is designed to mislead people about elections.
5. Content that promotes or depicts real violence, terrorism or violent extremism, including recruitment or propaganda.
6. Hate speech, harassment, bullying or threats against people or groups based on protected characteristics.
7. Content that promotes self-harm, suicide or eating disorders.
8. Instructions or imagery to help make weapons, explosives, drugs or other dangerous goods, or to commit crimes.
9. Content that infringes copyright, trademarks, privacy or other rights, including uploading images you have no right to use.
10. Malware, spam, phishing or fraud material.

3. Uses you must not engage in

1. Removing, hiding or altering watermarks, C2PA content credentials, SynthID or other provenance marks embedded by providers.
2. Publishing AI-generated or manipulated content without disclosure where the law requires it (for example Article 50 of the EU AI Act for deep fakes).
3. Using Outputs or the Service to build or train AI models that compete with the upstream providers, where their terms forbid it.
4. Trying to get around our moderation, provider safety filters, rate limits, spend limits or verification, including by splitting prompts or using multiple accounts.
5. Creating multiple workspaces to redeem the same promo code again.
6. Probing, scanning or attacking the Service or providers, or reverse engineering the Service beyond what the law allows.
7. Sharing API keys or sign-in links outside your workspace, or reselling access to your workspace.
8. Making automated decisions with legal or similarly significant effects on people based on Outputs.

4. Credit Routes are not a wholesale channel

Credit Routes (models paid from your Eden Gen balance) are provided for content you generate for your own business purposes or for your clients' projects. You must not use them to power a product or service in which third parties generate content themselves, such as a public generation app, a user-generated content platform, an AI creation tool or a pass-through API.

If you want to build such a product, use a BYOK Route with your own provider contract, or contact us.

5. Identification and cooperation

1. Some providers require that end users are identifiable. We may ask you to verify your company or identity before you use a route, and we send providers a pseudonymous identifier for each member.
2. If a provider or an authority asks about a request, we may share the information needed to answer, as described in our Privacy Policy.

6. Enforcement

1. Every prompt and uploaded image is checked automatically. Blocked requests are logged with a short excerpt for human review.
2. We may block a request, suspend a member, an API key or a workspace, or disable a route. Sexual content involving minors suspends the workspace at once. Five blocks within 24 hours suspend it automatically.
3. Where a provider requires it, we act on serious incidents within minutes, which may mean suspension before we contact you.
4. You can ask for a review of a block or suspension at support@edengen.ai. A person will review it.
5. Serious or repeated breaches end the agreement under the Terms. Credits used for prohibited content are not refunded.

7. Reporting abuse

Report content or behaviour that breaks this policy to abuse@edengen.ai. Report security issues to security@edengen.ai.